The perfect communication app for receptionists
Manage calls and more with the Windows-based app that supports receptionists. Integrate phones with other systems with a tool that enhances service and efficiency. Perfect for hospitality or any SMB or enterprise phone system and compatible with all iPECS communication platforms.
Benefits
Handle calls easily
Enjoy ease of use with call pop-ups on screen. Route calls with a PC with no need to switch between phone and computer. See who’s available at a glance with real-time presence settings. Enjoy intuitive drag and drop call functions. Call handling has never been easier.
Speed up everyday processes
Streamline customer-focused operations and boost efficiency with no compromise on quality. Use as a fully featured hotel property management system (PMS). Also, integrate with your CRM or database, to accelerate your customer service.
Boost productivity
Monitor and improve performance with comprehensive statistics for each operator. View the number and duration of all calls handled. Check statistics against call type and other agent activities to get a detailed understanding of business efficiency and areas of improvement.
Key Features
- Phone book and directory search
- Caller information displaying incoming call types including internal, external and recall.
- Wait time and priority-based call handling
- Call park, paging and e-mail for multi-purpose call handling
- Night service or emergency mode
- Manual trunk selection for urgent outgoing calls
- Easy conference setup
- Call recording
- Presence monitoring for all devices including phones and clients